PAYMENT METHODS ACCEPTED
The following online payments are accepted:
- Credit card
- Paypal
- Advance bank transfer
- Cash on delivery (surcharge of 5 euros ) NOT POSSIBLE IN CASE OF WITHDRAWAL AT THE STORE
In case of cash on delivery, the storage costs of the package (after two unsuccessful courier passes) not attributable to the sender will be charged to the customer.
In case of bank transfer, the goods will be sent once the credit has been received; if the payment is not credited within 4 working days from the day of receipt of the order, the same will be canceled.
All banking information provided is protected by the SSL (Secure Socket Layer) protocol and is never stored in our computer system. Your online payments are absolutely safe.
TIMES AND SHIPPING COSTS
Babybirba Sas ships to Italy by GLS express courier and is carried out in 1/2 working days.
All shipments are traceable. At the time of shipment, the customer will receive an email with the order summary and the tracking number to be entered on the courier's website so that he can follow the progress of his shipment.
ATTENTION: delivery times may increase by several days based on the finding and restocking of items at the parent companies and in particular periods (sales, pre-sales, black Friday, etc ...)
* For the islands, delivery may take an additional day.
** Orders received before 18.00 will be processed and shipped the next working day after the order. Orders received after 6.00 pm will be processed and shipped in the two working days following that of the order.
DELIVERY METHODS
When confirming the order, it is possible to choose a shipping address as the delivery method (home, business, etc ...).
The ordered goods can also be collected at the point of sale by selecting in-store collection when ordering online.
COSTS
The shipping costs for Italy are as follows:
- up to 100 euros of purchase, shipping costs 7 euros throughout Italy
- from 100 euros of purchase onwards, shipping is FREE.
RETURNS AND REFUNDS
For all items purchased, even on sale, it is possible to make a return.
We invite you to take particular care in trying on the item purchased, without removing the identification tag and without breaking the related labels, because returned items that are not in the same condition in which you received them, with labels or labels will not be accepted for any reason. missing or damaged tags.
Returns can be made within 15 days of receipt of the goods .
Download, fill out the following return form and put it in the package.
You can request the return code at the following email ordini@babybirbastore.it: you will receive an email directly from the courier with the label to be printed and the link to book the collection of the package in total autonomy.
THE SHIPPING COSTS TO MAKE THE RETURN ARE CHARGED TO THE CUSTOMER and have a cost of 7/10 euros depending on the area of ​​the withdrawal.
Alternatively, you can send the package with any traceable postal service to the following address:
BABYBIRBA SAS
Viale Adriatico 39
00141 Rome
You will receive the refund within 2/3 working days of receiving your package, through the same payment method you used.
YOU CHANGE
For all items purchased, even on sale, it is possible to make an exchange.
We invite you to take particular care in trying on the item purchased, without removing the identification tag and without breaking the related labels, because returned items that are not in the same condition in which you received them, with labels or labels will not be accepted for any reason. missing or damaged tags.
The Exchange can be made within 30 days of receipt of the goods.
EXCHANGE IN STORE
You can change the products in our store. In this case, you will need to go to the shop and deliver the items together with the receipt contained in the package.
It is possible to exchange with any item of the same or higher price.
EXCHANGE BY SHIPPING
Download, fill out the following return form and put it in the package.
THE SHIPPING COSTS FOR THE EXCHANGE ARE BORNE BY THE CUSTOMER.
You can return your order using any traceable postal service.
Please return your order to the following address:
BABYBIRBA SAS
Viale Adriatico 39
00141 Rome (Italy)
You will receive the change within 2/3 working days of receiving the package.